A Letter

My name is [GS] and I have an account with Plus GSM. In order to prove my identity, I offer the following information:

  • My telephone number is [deleted].
  • My account number is [deleted].
  • The account address is [deleted].
  • My parents’ first names are [deleted].
  • Lastly, I’m including a photocopy of my passport, which you have on file as well.

I am writing about two things. First, I would like the billing address changed for the remainder of my contract to: [deleted]

I called customer service and was informed that I can do this through the mail. I trust this is sufficient.

Second, I am declaring that I have no intention of renewing the contract. Do not renew it automatically. I realize that you want this done thirty days before the expiration of the contract, but I will be in America at that time and will be in no position to contact you. Not only that, but it is unreasonable to expect me to keep track of a cell phone contract that I will not even be using personally. Therefore, I am making the request now. Please bear in mind that if you do renew the contract against my wishes, as expressed here, the bills will go unpaid.

I must confess, though, that I’m very disappointed with your customer service and the ridiculous inability to perform such simple tasks by phone or internet. In addition, the 30-day-before time requirement for canceling the account is outrageous, and is nothing but an immoral attempt to trick unwitting customers into another contract, leaving them with the choice of continuing in an unwanted contract or paying an unjustifiably high cancellation penalty. As a company in an EU nation, you really should bring your customer service up to an appropriate level.

I appreciate your attention in this matter. Please send the appropriate confirmation to the above address.

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